The Consule C.A.R.E. Program (Customer Advisory, Resolution & Enhancement) is designed to give organizations reliable, expert-level NetSuite support throughout the year. From functional assistance and best-practice guidance to system optimizations and reporting, the program ensures your NetSuite environment stays efficient, stable, and aligned with your evolving business needs.
Built around flexible service tiers and a structured monthly engagement, C.A.R.E. provides dedicated administrators, proactive guidance, and clear prioritization of your requests. Whether you need ongoing support or strategic enhancements, Consule delivers a predictable, scalable way to keep your NetSuite operating at its best.
Our team is ready to assist with any NetSuite questions or issues by minimizing downtime and keeping your operations running smoothly.
We don’t wait for problems to appear. Regular updates and maintenance keep your ERP secure, reliable, and performing at its best.
Included Services
4 hours per month
8 hours per month
16 hours per month
Custom hours beyond Basic tier
Consule Support Staffing:
Each client will be assigned a Primary and a Secondary NetSuite Administrator to ensure comprehensive coverage and depth of expertise regarding the client’s requirements and knowledge of the client’s NetSuite Instance.
Scheduled Meetings:
Mandatory monthly scheduled meetings will function as alignment sessions to review the remaining hour balance and establish the priority of submitted Jira tickets.
How long does the engagement last?
Our standard engagement runs for 12 months, giving us plenty of time to keep your NetSuite system running smoothly.
How do we stay on top of your requests?
We hold a monthly meeting to review and prioritize your Jira tickets, so nothing important gets overlooked.
What if a request falls outside the plan?
No problem – anything outside the agreement can be handled as an additional project.
What happens to unused hours?
Unused hours roll over throughout your subscription, and if you ever need more, additional hours are available.
